Privacy Policy
This privacy statement describes how ArtificialTrading ("we", "us") collects and uses the personal information you willingly provide on our website, artificialtrading.io. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Personal information is information about you, that is not otherwise available to the public, that you willingly provide to ArtificialTrading in order to use or pay for our services.
If you have questions or concerns regarding this policy, you should first contact our co-founder & chief operating officer at [email protected]
Collection and Use of Personal Information
In order to facilitate the operation of our site and manage your account, we collect Personal Information from you. For trial and paying customers this information may include but is not limited to, your name, email address, credit card or debit card number, your country location, your zip code, your address and phone number. Depending on the documents you create with our service we may collect Personal Information including, but not limited to, names of people you have personal or business relationships with, items you own or wish to transfer ownership of, financial matters, and personal accounts or account numbers with banks, financial institutions, merchants and vendors.
We will use this information to
- Send you newsletters
- Fulfill your order
- Send you an order confirmation
- Improve our Web site and marketing efforts through all our cookies and analytics
- Develop, improve, upgrade our machine learning capabilities related to user experience
- Conduct research and analysis
- Electronic and Web Browsing Information We Gather
- Assess the needs of your business to determine suitable products
- Respond to customer service requests & tickets
- Send you marketing communications & other CRM methods
- Respond to your questions and concerns
This is common practise across the web and we automatically gather information about your computer such as your IP address, browser type, browser settings, navigation through our site(s), referring/exit pages, and operating system. This information does not include Personal Information. We may use third party tools and analytical services to gather and analyze this information.
Opt-Out/Choice
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at [email protected]
Information sharing
We will share your Personal Information with third parties only in the ways that are described in this privacy statement. We do not sell your Personal Information to third parties. We may provide your Personal Information to companies that provide services to help us with our business activities such as credit/debit card processing, shipping your order or offering customer service. These companies are authorized to use your Personal Information only as necessary to provide these services to us. We may also disclose your Personal Information as required by law such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
If ArtificialTrading is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information, to any other third party with your prior consent to do so.
To protect against fraud and misuse of our Website and Services, we actively analyze purchases, attempted purchases and use of the Website and Services to help us identify and block individuals suspected of misuse and/or fraudulent activity. We may use that information, in conjunction with our security partners and/or law enforcement to protect ArtificialTrading's business and systems, your Personal Information and assist those we reasonably believe may have been victimized by such fraudulent use of the Website and Services. We may share data (including, but not limited to, suspect payment information, email addresses, IP addresses, etc.) with our payment processors, and law enforcement, in an effort to reduce fraud. You consent to the provision of this information (including keyword search data) for such investigative purposes.
Third Party E-Commerce Solutions Provider
Our shopping cart interacts with established PCI-DSS compliant third-party credit processing vendor(s) via SSL links. They host and collect your billing information for the purpose of processing your order and subscriptions. We use an established third-party vendor via SSL links to manage processing of refunds and updates of credit card and debit card numbers and expiration dates. These companies do not use this information for any other purpose. We do not store credit card and debit card numbers on our servers or systems.
Cookies and Other Tracking Technologies
We will use cookies, for an example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include Personal Information. This can be changed according to your preferences when you get the cookie manamgement pop-up. In-case this does not pop-up, try clearing your cookies and refreshing the site. ArtificialTrading follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
External links to other websites
Our Site may include links to other Web sites whose privacy practices may differ from those of ArtificialTrading. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policies of any Web site you visit.
General security measures
When we collect Personal Information directly from you, we follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore we cannot guarantee its absolute security.
If you have any questions about security or any security practises on our Web site, you can contact our co-founder and Chief Technology Officer at [email protected] or through any other contact measures on our site.
In order to make a purchase from us, you must use our third party credit processing vendor to finalize and pay for your order. Its privacy statement and security practices will also apply to your personal Information. We therefore encourage you to read that privacy statement before providing your information.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service if we believe the requests to be repetitive, excessive or unfounded. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. The right to erasure – You have the right to request that we erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions. The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Additional Policy Information
To review, correct and update your personal information to ensure it is accurate, please navigate to your personal settings in your account.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. ArtificialTrading does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our privacy practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site and our landing page as well as our newsfeed in the dashboard, prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact
We prefer it if you contact us through any of our social media pages or directly through to our email. ArtificialTrading Ltd, company number 13287421, Company address: Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX